FAQs

What happens if there's been a delivery mishap to my order? (DAMAGED OR LOST DELIVERY)

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at help@Safetyfirst.sg@outlook.com (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the item to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at help@Safetyfirst.sg@outlook.com

2. In the event of lost mail, we will try to locate the delivery  and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

Can you use paypal without creating a paypal account?

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

For more details, click here to see how Paypal works for you.

How long does it take before my order gets shipped?

3 - 7 days 

*In light of the COVID-19 situation, the shipping company may have a slight delay on your delivery. We are in tight communication with our shipping company. You may rest assured that we are always here to help.

How much is the shipping and handling fee?

Absolutely FREE! here in safetyfirst.sg we don't want you to worry about misc charges.

Which countries do you ship?

We ship world wide! with 0$ shipping fees

How do you contact us?

You can either drop us a email @safetyfirst.sg@outlook.com 

or go to Here

Can I cancel my order?

Cancellation of order is only available within 24 hours of purchase. You can contact us @ safetyfirst.sg@outlook.com or ContactUs *a cancellation fee will be applied*

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